Business & Professional Services

Information Communications Technician Level 3

Information Communication Technicians are responsible for keeping organisations online and secure, whilst also ensuring a seamless experience for the end-user.

Total Duration
16 Months

Apprenticeship Level
Level 3

Assessment Method
Professional Discussion, Portfolio and Project

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Total Duration

16 Months

Level

Level 3

Assessment Method

Professional Discussion, Portfolio and Project

Diagnose and resolve tech challenges,
test and deploy new IT infrastructure

The broad purpose of the ICT occupation is to deliver efficient operation and control of the IT and/or Telecommunications infrastructure (comprising physical or virtual hardware, software, network services and data storage) either on-premises or to end-users provisioned as cloud services that is required to deliver and support the information systems needs of an organisation.

The occupation includes contributing to the preparation for new or changed services, operation of the change process, the maintenance of regulatory, legal and professional standards, the building and management of systems and components in virtualised and cloud computing environments and the monitoring of performance of systems and services in relation to their contribution to business performance, their security and their sustainability.

The Information Communications Technician makes their contribution through the application of infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Interpret technical specifications relevant to the ICT task.
Establish and diagnose ICT problems/faults using the required troubleshooting methodology and tools.
Undertake the relevant processes with the relevant tools and technologies to resolve ICT technical issues.

About Inspire ATA

Inspire ATA provide short and long-term staffing solutions for a range of organisations. We recruit, employ and support apprentices on behalf of employers helping to develop the talent of tomorrow at a lower cost and with peace of mind.

Our flexible apprenticeship placements are tailored to meet the dynamic needs of modern businesses. Whether you want to grow your team or bring fresh energy into your workforce, we make it easy.

For Employers

Why hire with Inspire ATA?

No Hassle Recruitment
Inspire ATA provides end-to-end staffing solutions for organisations across sectors, helping your find the right candidates for your unique business needs.

Immediate Impact
By recruiting through Inspire ATA you will see immediate impact on your organisation thanks to our motivated and responsible apprentices.

Supportive and Reliable
Inspire ATA supports you at every step of the way from recruitment to apprentice placement, handling all paperwork and HR requirements. We guarantee success with our placement and offer a free replacement service if needed.

Take an apprentice

Approaches to back up and storage solutions.
Basic elements of technical documentation and its interpretation.
Principles of root cause problem solving using fault diagnostics for troubleshooting.
Principles of basic network addressing for example binary.
Basic awareness of the principles of cloud and cloud-based services.
Fundamental principles of virtual networks and components.
Principles of cultural awareness and how diversity impacts on delivery of support tasks.
Methods of communication including level of technical terminology to use to technical and non-technical stakeholders.

Interpret and prioritise internal or external customer's requirements in line with organisation's policy.
Apply the appropriate tools and techniques to undertake fault finding and rectification.
Apply Continuous Professional Development to support necessary business output and technical developments.
Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders.
Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate.
Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders.

Works professionally, taking initiative as appropriate and acting with an ethical approach.
Communicates technical and non-technical information in a variety of situations to support effective working with internal or external stakeholders.
Demonstrates a productive and organised approach to their work

Apprenticeships are available in the following locations

A number of our apprenticeship programmes are offered in multiple locations within the same area. Click on each location to find out more and apply.

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