Business & Professional Services

Facilities Services Operative Level 2

Facilities Services Operatives provide support directly to customers and facilities management departments, working across a wide range of sectors and different business environments.

Total Duration
18 Months

Apprenticeship Level
Level 2

Assessment Method
Knowledge Test, Observation and Portfolio

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Total Duration

18 Months

Level

Level 2

Assessment Method

Knowledge Test, Observation and Portfolio

Keeping spaces functional,
secure and welcoming

This occupation is found in the facilities management (FM) industry both in the “supplier” side (i.e. those companies that supply FM services to their customers) and the “client” side (i.e. the recipients of those contracted FM services).

A Facilities Services Operative is a broad description of someone who provides facilities services support to customers and FM departments. This may include services such as security, supporting hard FM functions i.e. maintenance and engineering, and Soft FM i.e. cleaning, catering, front-of-house logistics, post-room services and portering.

Legislative requirements and responsibilities relating to health and safety, access & inclusion, manual handling, working at heights, hazardous substances (COSHH), reporting of injuries, diseases etc (RIDDOR).
How to carry out a conditions survey and prepare reports.
Types and sources of FM-related information (e.g. on health and safety, energy usage, efficiency of heating and lighting systems, security and access systems).

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Inspire ATA provide short and long-term staffing solutions for a range of organisations. We recruit, employ and support apprentices on behalf of employers helping to develop the talent of tomorrow at a lower cost and with peace of mind.

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Legislative requirements and responsibilities relating to health and safety, access & inclusion, manual handling, working at heights, hazardous substances (COSHH), reporting of injuries, diseases etc (RIDDOR).
Other legislative requirements and responsibilities e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion.
The distinctions between Hard FM (maintenance), Soft FM (support services), Total or Integrated FM and its contribution to an organisation.
The roles and responsibilities of FM technical experts (e.g. contractors, engineers, surveyors etc).
The roles and responsibilities of those within the FM reporting structure.
HSE Five steps to risk assessment.
The requirements of the emergency and evacuation procedures.
Good practice in risk management in the FM industry e.g. security, access and inclusion.

Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE.
Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion.
Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions.
Carry out health and safety checks in accordance with SOPs.
Report the findings of health and safety checks in accordance with SOPs.
Identify risks, hazards and threats to people, property and premises in accordance with SOPs.
Act on the findings of health and safety checks in accordance with evacuation marshal.

Be customer focused.
Thrive in team environments.
Be personally effective.
Possess attention to detail.
Be adaptable throughout your industry.

Apprenticeships are available in the following locations

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