Food, Hospitality & Retail

Retail Team Leader Level 3

Retail team leaders: ensuring great service and efficient operations every day.

Total Duration
15 Months

Apprenticeship Level
Level 3

Assessment Method
Test, Project, Discussion

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Total Duration

15 Months

Level

Level 3

Assessment Method

Test, Project, Discussion

Developing retail leaders to
inspire teams and drive performance

Retail team leaders assist managers by providing excellent customer service and stepping in during their absence.

Their dynamic role includes guiding and coordinating the team to accomplish daily tasks, boost sales, and uphold business standards in merchandising, service, and promotions. They ensure the team is well-trained and operates efficiently every day.

Understand the customer profile of the business, their purchasing habits across a retail calendar year and how to meet and exceed their needs.
Know the best ways to drive the team to increase sales, secure customer loyalty and attain business targets.
Monitor customers’ enquiries and service requirements; coach and support team members to use appropriate methods e.g. face to face or remote such as on-line facilities, to deliver consistent and exceptional service that provides customers with a positive experience.
Act as a role model to champion excellent customer service by always looking to improve customers’ experience through a welcoming and professional approach which builds strong customer relationships.

About Inspire ATA

Inspire ATA provide short and long-term staffing solutions for a range of organisations. We recruit, employ and support apprentices on behalf of employers helping to develop the talent of tomorrow at a lower cost and with peace of mind.

Our flexible apprenticeship placements are tailored to meet the dynamic needs of modern businesses. Whether you want to grow your team or bring fresh energy into your workforce, we make it easy.

For Employers

Why hire with Inspire ATA?

No Hassle Recruitment
Inspire ATA provides end-to-end staffing solutions for organisations across sectors, helping your find the right candidates for your unique business needs.

Immediate Impact
By recruiting through Inspire ATA you will see immediate impact on your organisation thanks to our motivated and responsible apprentices.

Supportive and Reliable
Inspire ATA supports you at every step of the way from recruitment to apprentice placement, handling all paperwork and HR requirements. We guarantee success with our placement and offer a free replacement service if needed.

Take an apprentice

Understand the customer profile of the business, their purchasing habits across a retail calendar year and how to meet and exceed their needs. Know the best ways to drive the team to increase sales, secure customer loyalty and attain business targets.
Understand the purpose of the business including its vision, objectives and brand / business standards, how they compare to its competitors and how own role, and the team, help to achieve them
Understand how own actions and those of the team can contribute to the overall financial performance of the business by increasing sales e.g. through product positioning, and minimising costs through effective stock control and prevention of theft.
Understand how to organise the team on a daily basis to achieve objectives, and recognise the importance of contingency planning to meet business requirements; know limits of authority when deputising for line manager
Understand how the brand / business is positioned externally, particularly in relation to local and online competitors and how its products / services meet consumer trends. Understand how own actions, and those of the team can impact on customers’ perception of the brand / business.

Monitor customers’ enquiries and service requirements; coach and support team members to use appropriate methods e.g. face to face or remote such as on-line facilities, to deliver consistent and exceptional service that provides customers with a positive experience
Work with the team to maintain brand / business standards at all times and identify and address any potential risks according to business procedures
Support the achievement of financial targets by planning and monitoring resources. Use resources effectively and efficiently to meet expected demand. Oversee the areas that impact on financial performance in own area of the business in line with business procedures
Use available information to coordinate the work of the team so that the right people and resources are in the right place at the right time to ensure consistent brand / business standards are delivered. Deputise for line manager within limits of own authority
Support the team to ensure they understand and engage in the marketing activities and plans of the business and help ensure that customers have the best possible experience

Act as a role model to champion excellent customer service by always looking to improve customers’ experience through a welcoming and professional approach which builds strong customer relationships
Demonstrate personal responsibility for meeting the objectives of the team and the business
Demonstrate commercial awareness and act responsibly and with integrity to protect the financial position of the business
Display decisive thinking when making decisions that are in the best interest of the business. Use sound judgement; take prompt action in the case of problems relating to resources

Apprenticeships are available in the following locations

A number of our apprenticeship programmes are offered in multiple locations within the same area. Click on each location to find out more and apply.

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