Food, Hospitality & Retail

Customer Service Specialist Level 3

Customer Service Specialists provide expert guidance for seamless service across all sectors. They handle complexity effortlessly, resolve challenges, and elevate customer satisfaction as well as share insights, harness data, and master digital tools for enhanced support in any environment.

Total Duration
18 Months

Apprenticeship Level
Level 3

Assessment Method
Professional discussion underpinned by portfolio, Knowledge Test

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Total Duration

18 Months

Level

Level 3

Assessment Method

Professional discussion underpinned by portfolio, Knowledge Test

Enhance your customer support skills

A customer service specialist is a professional dedicated to providing direct support across all sectors and organisations. As an advocate for customer service, they handle complex and technical requests, complaints, and inquiries, often serving as an escalation point for challenging issues.

Their expertise in the organisation's products and services allows them to share knowledge with their team and improve service through data analysis.

Customer service specialists effectively use various IT systems and digital technologies in diverse environments, including contact centers, retail, webchat, and other customer service points.

Collaborate with colleagues, parents, and professionals to meet each child's needs.
Use play to support children to understand and encourage healthy life choices.
Identify and report safeguarding and child protection concerns.
Engage in self-reflection and professional development.
Ensure children's safety, hygiene, and a clean environment.

Work with parents to enhance children's outcomes and wellbeing.
Plan and organise activities to support children's learning.
Communicate with children to support their development.
Maintain accurate records of children's needs and progress.
Support the wellbeing of all children, including those with additional needs.

About Inspire ATA

Inspire ATA provide short and long-term staffing solutions for a range of organisations. We recruit, employ and support apprentices on behalf of employers helping to develop the talent of tomorrow at a lower cost and with peace of mind.

Our flexible apprenticeship placements are tailored to meet the dynamic needs of modern businesses. Whether you want to grow your team or bring fresh energy into your workforce, we make it easy.

For Employers

Why hire with Inspire ATA?

No Hassle Recruitment
Inspire ATA provides end-to-end staffing solutions for organisations across sectors, helping your find the right candidates for your unique business needs.

Immediate Impact
By recruiting through Inspire ATA you will see immediate impact on your organisation thanks to our motivated and responsible apprentices.

Supportive and Reliable
Inspire ATA supports you at every step of the way from recruitment to apprentice placement, handling all paperwork and HR requirements. We guarantee success with our placement and offer a free replacement service if needed.

Take an apprentice

Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation
Understand the impact your service provision has on the wider organisation and the value it adds
Understand your organisation’s current business strategy in relation to customers and make recommendations for its future
Understand the principles and benefits of being able to think about the future when taking action or making service related decisions
Understand a range of leadership styles and apply them successfully in a customer service environment
Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience
Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention
Understand the underpinning business processes that support you in bringing about the best outcome for customers and your organisation
Understand commercial factors and authority limits for delivering the required customer experience

Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
Find solutions that meet your organisations needs as well as the customer requirements
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
Demonstrate a cost conscious mind-set when meeting customer and the business needs
Identifying where highs and lows of the customer journey produce a range of emotions in the customer
Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format

Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation
Exercises proactivity and creativity when identifying solutions to customer and organisational issues
Make realistic promises and deliver on them
Proactively keep your service, industry and best practice knowledge and skills up-to-date
Consider personal goals related to service and take action towards achieving them
Work effectively and collaboratively with colleagues at all levels to achieve results.
Recognise colleagues as internal customers
Share knowledge and experience with others to support colleague development
Adopt a positive and enthusiastic attitude being open minded and able to tailor your service to each customer
Be adaptable and flexible to your customer needs whilst continuing to work within the agreed customer service environment

Apprenticeships are available in the following locations

A number of our apprenticeship programmes are offered in multiple locations within the same area. Click on each location to find out more and apply.

Nothing near your location currently?

Don't worry, the Inspire ATA team is on hand to help you find suitable opportunities

Get in touch

Hosting an apprentice could not be easier with Inspire ATA