Business & Professional Services

Customer Service Practitioner Level 2

A customer service practitioner is a service champion, expertly resolving complex issues while driving continuous improvement to elevate customer experiences and organisational impact.

Total Duration
16 Months

Apprenticeship Level
Level 2

Assessment Method
Practical Observation and Professional Discussion

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Total Duration

16 Months

Level

Level 2

Assessment Method

Practical Observation and Professional Discussion

Become a product expert, drive improvements,
and craft positive customer journeys.

The main purpose of a customer service specialist is to be a ‘professional’ for direct customer support within all sectors and organisation types. They are advocates of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. Customer Service Practitioners are often an escalation point for complicated or ongoing customer problems.

As an expert in the organisation’s products and/or services, Customer Service Practitioners share knowledge with your wider team and colleagues. They gather and analyse data and customer information that influences change and improvements in service.

Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention.
Keep current, knowledge and understanding of regulatory considerations, drivers and impacts in relation to how you deliver for customers.
Understand your organisation structure and what role each department needs to play in delivering Customer Service and what the consequences are should things go wrong.

About Inspire ATA

Inspire ATA provide short and long-term staffing solutions for a range of organisations. We recruit, employ and support apprentices on behalf of employers helping to develop the talent of tomorrow at a lower cost and with peace of mind.

Our flexible apprenticeship placements are tailored to meet the dynamic needs of modern businesses. Whether you want to grow your team or bring fresh energy into your workforce, we make it easy.

For Employers

Why hire with Inspire ATA?

No Hassle Recruitment
Inspire ATA provides end-to-end staffing solutions for organisations across sectors, helping your find the right candidates for your unique business needs.

Immediate Impact
By recruiting through Inspire ATA you will see immediate impact on your organisation thanks to our motivated and responsible apprentices.

Supportive and Reliable
Inspire ATA supports you at every step of the way from recruitment to apprentice placement, handling all paperwork and HR requirements. We guarantee success with our placement and offer a free replacement service if needed.

Take an apprentice

Understand what continuous improvement means in a service environment and how your recommendations for change impact your organisation.
Understand the impact your service provision has on the wider organisation and the value it adds.
Understand your organisation’s current business strategy in relation to customers and make recommendations for its future.
Understand the principles and benefits of being able to think about the future when taking action or making service related decisions.
Understand a range of leadership styles and apply them successfully in a customer service environment.
Understand and critically evaluate the possible journeys of your customers, including challenges and the end-to-end experience.
Understand the reasons why customer issues and complex situations sometimes need referral or escalation for specialist attention.

Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice.
Resolve complex issues by being able to choose from and successfully apply a wide range of approaches.
Find solutions that meet your organisations needs as well as the customer requirements.
Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes.
Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy.
Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps.

Proactively keep your service, industry and best practice knowledge and skills up-to-date.
Personally commit to and take ownership for actions to resolve customer issues to the satisfaction of the customer and your organisation.
Work effectively and collaboratively with colleagues at all levels to achieve results.
Adopt a positive and enthusiastic attitude being open minded and able to tailor your service to each customer.

Apprenticeships are available in the following locations

A number of our apprenticeship programmes are offered in multiple locations within the same area. Click on each location to find out more and apply.

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